Business IT Support

Proactive support, responsive service, and growth-driven IT.


Decrease Downtime and Increase Efficiency with Proactive IT Support from SyncWave

As a full-service IT company, we take a proactive approach to your business IT support needs. We go beyond just fixing existing issues; we address any potential security threats, identify opportunities for improvements, and bring you innovative solutions for staying ahead of the curve in today’s competitive environment. Whether you are looking for a specific service, or just want to see how technology can empower your business, we believe we are the partner for you.

Our Business IT Support Services

Spyware/Malware/Virus Remediation

Are you receiving annoying pop ups, experiencing decreased performance or being asked to spend money to fix a virus problem? Are you experiencing strange issues with your software or other unexplained issues with your computer? SyncWave has individuals on staff with specific computer security training. Our highly educated and highly experienced technicians can handle any virus no matter the damage or infection level.

Data Recovery

The integrity of your data is of the utmost importance. We realize that you have data that you cannot afford to lose. Every day, people permanently lose family pictures, baby pictures, important financial information or other information due to a virus, hardware failure or even a failed attempt to fix a computer. Our IT professionals specialize in data recovery; we have recovered data from many hundreds of computers in support of computer remediation or as a result of failing hardware. Our data recovery and protection services extend from the consumer level, through the commercial level all the way out to the enterprise level. We are data recovery experts, you can trust your data with SyncWave LLC.

Diagnosis

Our technicians use the latest hardware, software and techniques to troubleshoot your computer. We will give you the information you need to make an informed decision. Whether you are experiencing a failing power supply, processor failure due to heat or a bad memory module, we will find the problem and present options to address the problem.

Upgrades

SyncWave LLC can provide you with an upgrade path as well as a synopsis of where your computer could benefit from an upgrade. Many times, it can be unclear as to if there is room to upgrade your processor, or how much more memory you can add, or even how to calculate power consumption when considering adding in a high powered graphics card. Let SyncWave LLC show you the path and provide the advice necessary to make an informed and proper decision.

Installation

SyncWave LLC can provide professional installation of your computer or laptop system; we can also install networking equipment, printers, and computer accessories (such as input equipment or webcams).

Business Support

Many of the services we offer can be preformed onsite at your office location. Our onsite office service is convenient and personal. You can ask questions and have your concerns addressed by a friendly and knowledgeable technician. While we strive to address any issues onsite, some issues cannot be adequately solved onsite such as long-term scanning or intensive work. These would be best addressed in our office. Please contact SyncWave LLC to determine if your issue could be addressed onsite.

Other Issues

Contact SyncWave LLC for any problems, questions, or concerns you may have regarding your computer, we can handle everything.

IT Support Hours

Our support technicians are available to troubleshoot your local Internet or Voice service issue and other computer-related issues during our normal office hours; however, they are monitoring the SyncWave network 24-hours a day for any major outages.
Technician Office Hours:

  • Monday 8:00 AM – 5:00 PM
  • Tuesday 8:00 AM – 5:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 5:00 PM

Remote IT Support

Please give us a call at (231) 845-1065. option 3 to speak to a technician to start a remote session. Depending on your computer or service issue an hourly rate may apply.

Begin Remote Support Online

Ask a Question

If you have a question about our services, please don’t hesitate to get in touch with us by filling out the form.

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