e-Commerce Policy

Our eCommerce policy provides direction on handling payment card and cardholder data at SyncWave LLC. Electronic commerce provides an expedient way to handle business transactions; however credit card industry regulations and general best practices require certain reasonable steps designed to protect the personal information and privacy of those who submit credit card information to SyncWave's payment processor.

 

Service Refunds

Ongoing subscriptions and recurring charges may be cancelled at any time and will be effective for the next billing period. A cancellation will only cancel future billings, cancellations are never retro-active.

 

Product Refunds

SyncWave's warranty policies are covered in our Terms of Service. SyncWave does not provide refunds for returning equipment nor does SyncWave provide refunds for non-functional or dysfunctional equipment. Individual hardware warranties are provided by the manufacturer of the equipment. SyncWave provides replacement of warrantied devices and warrantied labor as covered in our Terms of Service.

 

Dispute Resolution

SyncWave does not rely on external entities for conflict resolution, if you have a billing or support issue please contact us directly.

 

SyncWave-Initiated Cancellations

SyncWave reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking regulations, or the need to comply with Federal or State legal requirements, intellectual property rights, court orders and law enforcement agencies. In addition, SyncWave may cancel transactions it reasonably considers to be potentially fraudulent, unlawful, or in breach of SyncWave's Terms of Service, Acceptable Use Policy or Privacy Policy.

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